Question 1

Where is IN Jewelry located?

Accepted Answer

Our salon is at 59 Vestingstraat, 2018 Antwerpen, in the heart of Antwerp's historic diamond district. We are a short walk from Antwerp Central Station.

Question 2

Do I need an appointment to visit?

Accepted Answer

Walk-ins are welcome during opening hours, but we recommend booking a private appointment for engagement rings or bespoke commissions. A booked appointment guarantees unhurried time with our team.

Question 3

What are your opening hours?

Accepted Answer

Sunday to Thursday, 11:00 to 18:00. Friday, 11:00 to 16:00. Closed on Saturday.

Question 4

How do I book an appointment?

Accepted Answer

Use the Contact page on this site, email info@injewelry.be, or call +32 3 225 19 48. We usually reply within one business day.

Question 5

Can I have a virtual consultation?

Accepted Answer

Yes. For clients who can't visit in person, we offer video consultations. We'll walk you through stones, settings and design options on camera, then follow up by email.

Question 6

Do you make custom engagement rings?

Accepted Answer

Yes. Bespoke engagement rings are one of the things we're best known for. It usually starts with a conversation about the wearer, the story and the budget. From there we source diamonds, propose designs, and hand-craft the ring in Antwerp.

Question 7

Can you redesign or restore heirloom jewelry?

Accepted Answer

Yes. We regularly rework inherited pieces, resetting family diamonds, using old gold, or reimagining a design entirely. Your original materials stay yours.

Question 8

How much does a bespoke piece cost?

Accepted Answer

It depends on the stones and the design. We build to your budget and are transparent about where every euro goes: stone, metal, and craftsmanship. We'll always give you a clear quote before starting.

Question 9

How long does a bespoke commission take?

Accepted Answer

A few weeks is typical for a ring, depending on complexity and stone sourcing. If you have a deadline, tell us early and we'll plan around it.

Question 10

Are your diamonds certified?

Accepted Answer

Yes. We work with GIA, HRD and IGI certified diamonds. Antwerp has the strictest diamond-provenance standards in the world and we work only with houses that meet them.

Question 11

Do you offer lab-grown diamonds?

Accepted Answer

We work with natural diamonds. They are what Antwerp has cut and traded for five centuries, and for the pieces people bring us, engagement rings, wedding bands, stones to be passed on, we believe a three-billion-year-old stone belongs on a hand marking a lifelong promise. If you are curious about the reasoning, we've written about it in the Journal. If you have a specific need for a lab-grown stone, come in and let's talk. We'd rather have the conversation in person than rule anything out over email.

Question 12

What metals do you work with?

Accepted Answer

18-karat yellow, white and rose gold, and platinum.

Question 13

Can you resize a ring?

Accepted Answer

Yes. We resize rings we've made as well as pieces from other jewelers. Bring the piece in and we'll give you a quote before starting any work.

Question 14

Do you repair jewelry from other jewelers?

Accepted Answer

Yes. Cleaning, polishing, prong tightening, chain repair and stone replacement. Bring the piece in for an assessment.

Question 15

How should I care for my jewelry?

Accepted Answer

Keep it out of chlorine, harsh cleaners and salt water. Take rings off for the gym and gardening. Store pieces separately so diamonds don't scratch softer stones. Bring your jewelry in when it needs a clean and we'll take care of it.

Question 16

How can I pay?

Accepted Answer

Bank transfer, credit card, and Bancontact in-store. For bespoke commissions we typically ask for a deposit at the start and settle the balance on delivery.

Question 17

Can I see the pieces on your website in person?

Accepted Answer

Yes. The website is a starting point. The pieces themselves are best seen in the salon. Come by during opening hours or book an appointment and we'll have them ready for you.

Question 18

What does 'IN' stand for?

Accepted Answer

IN stands for Iakov and Nunu, our founder and his wife. What began as a family name has grown into a maison that has been part of Antwerp's jewelry tradition since 1989.

Question 19

How long has IN Jewelry been in Antwerp?

Accepted Answer

Iakov arrived in Antwerp in 1989. What started as a family business in the diamond district has grown into a maison known for bespoke work and long-standing client relationships.

Question 20

Do you have a physical shop or only online?

Accepted Answer

Both. Our salon at 59 Vestingstraat is open to visitors and is where our bespoke work is designed. This website is for browsing, learning and starting a conversation. The pieces themselves are best seen in person.

Frequently Asked Questions

Appointments & Visiting the Maison

Bespoke & Custom Jewelry

Diamonds & Materials

Sizing, Care & Repairs

Orders & Payment

About the House

Let's talk in person.